Refund & Return

At PhilippinesGiftBasket.com, your satisfaction is our top priority. We take great care in handling your order to ensure it arrives perfectly. However, if any issues arise with your delivery, we are committed to resolving them promptly. Our customer service team is trained to address concerns quickly and take immediate action to ensure your satisfaction.

Refund Policy

  • Full Refund: If you cancel your order 5 days before the delivery date, you are entitled to a full refund, minus a service charge of US$15 or 10% of the total payment, whichever is higher.

  • 50% Refund: If you cancel your order 3 days before the delivery date, you will receive 50% of the total amount paid.

  • No Refund: Cancellations made less than 3 days before the delivery date will not be eligible for a refund.

Return & Replacement Policy

If you're unsatisfied with your order for a valid reason, we offer replacements but do not provide refunds. The item must be returned in its original condition within 3 working days for a replacement to be considered.

We will replace your item if you notify us within 24 hours of delivery for the following reasons:

  • Faulty items
  • Items damaged during transit

Please note that items cannot be exchanged for other products.

If you have any questions or concerns, feel free to contact us. We are here to ensure your experience with PhilippinesGiftBasket.com is nothing short of excellent.